Disclaimer
General Disclaimer
Dear Customer
Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.
General Disclaimer
modicakes retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at New Delhi, India, only.
Shipping & Delivery Disclaimer
India
Currently modicakes delivers within Express Cities, Courier Cities and Remote Cities.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
Bad weather
Political disruptions
Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and chips, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time.
Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the bouquet/arrangement with a neighbor and place a message on the recipient's door with this information.
Midnight Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 11.59 pm on the chosen delivery date.
Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Delivery of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, modicakes does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Valentine's Day Disclaimer
The prices shown may change without prior notice due to Valentine's rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.
If you wish we do not contact the recipient, please call our Customer Care at +91 480 2779266 and notify them about the same.
Due to a huge rush in orders during Valentine, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered as soon as we can.
Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.
Please be aware of our Substitution Policy.
Do visit our Terms and Conditions section to understand our services better.
Valentine's Special Standard Delivery Service
While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions.
Valentine's Special Midnight Delivery Service
For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.
Valentine's Special Courier Services
For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery during the peak season.
Valentine's Special International Services
Please allow 1-2 working days for updates due to time zone differences.
