Terms & Conditions
Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
MODICAKES reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from MODICAKES?s suppliers, MODICAKES shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and MODICAKES cancels your order, we will refund the amount.
There may be a slight variation in the pictures and the respective products.
Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient?s name and shipping address. You agree that, if MODICAKES cancels all or a part of your order, your sole and exclusive remedy is either that:
(a) MODICAKES will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) MODICAKES will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, MODICAKES accepts Visa, Master Card, Diners Club, Maestro, Debit Card and PayPal, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the MODICAKES website are subject to specific terms and conditions of such third party payment gateways.
Substitution Policy
Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
Order Modification/Cancellation Policy
There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 480 2779266 /+91 9447380502 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 24 hours' advance notice.
Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact MODICAKES.
In case you have not received an Order Confirmation e-mail and SMS, please call on +91 480 2779266 /+91 9447380502 (08:00 hours?22:30 hours, 7 days a week) or write to us at info@modicakes.com
You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.
Shipping & Delivery Policy
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
Midnight Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 PM to 11.59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.
Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Delivery of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, MODICAKES does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Payment Terms
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on MODICAKES's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by MODICAKES.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
Discounts are applicable only on a minimum cart value of Rs. 500 and above.
Communications
You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that MODICAKES provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91 480 2779266 /+91 9447380502 and notify them about the same.
Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.
Feedback and Suggestions
At MODICAKES, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91-92124 22000/011-66766060 (08:00 hours-22:30 hours, 7 days a week) or write to us at support@MODICAKES.com
Your feedback and suggestions are important to us.
Note: Complaints against perishable products. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 30 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.
Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@MODICAKES.com or call us at +91 480 2779266 /+91 9447380502 (08:00 AM-10:30 PM, Monday-Sunday).
MODICAKES is not responsible and does not guarantee refund for cases where:
products and preserved items are delivered to incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by MODICAKES, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by MODICAKES, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by MODICAKES, refund takes 7-10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Damaged / Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can call us at +91 480 2779266 /+91 9447380502 (7 days a week) or send us an e-mail with the photographs of the same at info@modicakes.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by MODICAKES, it takes 7-10 business days for the refund amount to reflect in your account.
